Terms & Conditions

Last Updated: September 1, 2025

These Terms and Conditions (“Terms”) govern the provision of SEO and Digital Marketing services by SEO INTERAMPLIFY GLOBAL – FZCO (“Company,” “we,” “us,” or “our”) to clients (“Client,” “you,” or “your”). By engaging our services, you agree to be bound by these Terms and our Privacy Policy.

Services Overview

We provide comprehensive SEO and Digital Marketing services including but not limited to:

Search Engine Optimization (SEO)
Pay-Per-Click Advertising (PPC)
Social Media Marketing
Content Marketing and Creation
Website Analytics and Reporting
Conversion Rate Optimization
Email Marketing Campaigns
Digital Marketing Strategy and Consulting
Online Reputation Management
Local SEO and Google My Business optimization

Specific services will be detailed in individual Service Agreements or Statements of Work.

Service Performance and Results Disclaimer

IMPORTANT: While we employ industry best practices and proven methodologies, digital marketing results are influenced by numerous factors beyond our control. We make no guarantees regarding:

Specific search engine ranking positions
Guaranteed increases in website traffic or conversions
Return on investment (ROI) or revenue generation
Protection against search engine algorithm changes
Social media follower growth or engagement rates
Advertising campaign performance or click-through rates

SEO and digital marketing are long-term strategies that typically require 3-6 months to show significant results. Results depend on factors including but not limited to: website technical condition, content quality, competition, market conditions, search engine algorithm updates, and client compliance with our recommendations.

Client Responsibilities and Requirements

To ensure effective service delivery, clients must:

Provide accurate and complete business information
Grant necessary access to websites, social media accounts, advertising platforms, and analytics tools
Respond to requests for information or approvals within agreed timeframes
Implement technical recommendations when feasible
Maintain website functionality and security
Comply with platform policies (Google, Facebook, etc.)
Provide feedback and approvals for content and campaigns
Ensure website hosting and domain management remain active

Failure to meet these responsibilities may impact service effectiveness and results. Additional charges may apply for delays caused by client non-compliance.

Payment Terms and Pricing

Payment Structure:

Monthly retainer services: Payable in advance at the beginning of each month
Project-based services: As specified in the Service Agreement
Setup fees: Payable upon service commencement
Advertising spend: Separate from management fees, billed as incurred

Payment Terms:

All invoices are due within 30 days of issue date
Late payments incur a 3% monthly fee on outstanding amounts
Services may be suspended for accounts overdue by 45+ days
All amounts are in UAE Dirhams (AED) unless otherwise specified
Prices exclude VAT where applicable

Refund Policy:

Setup fees and completed work are non-refundable
Monthly retainers are refundable on a pro-rata basis for the unused portion of the current month only
Unused advertising spend will be refunded upon termination
No refunds for services rendered in previous billing periods

Service Level Commitments

We commit to:

Provide monthly performance reports within 5 business days of month-end
Respond to client inquiries within 48 hours during business days
Implement approved changes within agreed timeframes
Maintain transparent communication about campaign performance
Provide quarterly strategy reviews for long-term clients

Business hours are Sunday-Thursday, 9:00 AM – 6:00 PM UAE time, excluding UAE public holidays.

Intellectual Property Rights

Client-Created Content:

Content, designs, and materials created specifically for the client become client property upon full payment
This includes blog posts, ad copy, social media content, and custom graphics

Company Proprietary Assets:

Our methodologies, processes, strategies, and tools remain our intellectual property
Templates, frameworks, and standard operating procedures are not transferable
Access to our proprietary software and tools terminates with service termination

Third-Party Licenses:

Clients are responsible for licensing fees for premium tools or software requested for their campaigns
Stock photos, premium plugins, or software licenses are billed separately

Confidentiality and Data Protection

We maintain strict confidentiality regarding:

Client business information, strategies, and performance data
Login credentials and access information
Proprietary business processes and competitive information
Customer lists and marketing databases

Client data is protected in accordance with our Privacy Policy and UAE Federal Law No. 2 of 2019 on Data Protection. We may use aggregate, non-identifying performance data for industry benchmarking and case study purposes with client consent.

Limitation of Liability

To the maximum extent permitted by UAE law:

Our total liability is limited to the fees paid by the client in the 12 months preceding the claim
We are not liable for indirect, consequential, or punitive damages
We are not responsible for loss of profits, revenue, data, or business opportunities
We are not liable for technical issues with third-party platforms (Google, Facebook, etc.)
Force majeure events (algorithm changes, platform policy changes, etc.) are excluded from liability

Platform-Specific Disclaimers:

Google Ads, Facebook Ads, and other platform policies may change without notice
Account suspensions or policy violations by platforms are beyond our control
We are not responsible for platform billing discrepancies or unauthorized charges

Service Termination

Termination by Client:

30-day written notice required for monthly services
60-day notice required for contracts exceeding 6 months
Project-based work cannot be terminated once commenced without payment for completed work

Termination by Company:

Immediate termination for non-payment after 45-day grace period
30-day notice for other breaches of terms
Immediate termination for illegal activities or platform policy violations

Post-Termination:

All access to accounts and platforms will be transferred to client within 14 days
Final reporting and account documentation provided within 30 days
Ongoing campaigns will be paused unless client provides alternative management
Client data will be securely deleted after 90 days unless requested otherwise

Compliance and Ethics

Our services comply with:

UAE Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines
Google Ads and Search Console Terms of Service
Facebook/Meta Advertising Policies
UAE Consumer Protection regulations
International digital marketing best practices and ethical standards

We reserve the right to decline services for businesses or campaigns that:

Violate UAE laws or cultural norms
Promote illegal activities or harmful products
Conflict with our ethical standards or values
Are likely to violate platform terms of service

Contract Modifications and Updates

Service scope changes require written agreement from both parties
Price adjustments may occur with 60-day notice for ongoing services
These Terms may be updated to reflect changes in UAE law or industry standards
Significant changes will be communicated via email with 30-day notice
Continued use of services after notice constitutes acceptance of updated terms

Dispute Resolution

Dispute Resolution Process:

Step 1: Direct negotiation between parties for 30 days
Step 2: Mediation through Dubai International Arbitration Centre (DIAC)
Step 3: Binding arbitration under DIAC Arbitration Rules if mediation fails

Escalation to Courts:
If arbitration is unsuccessful or not applicable, disputes will be resolved in the Dubai Courts under UAE law.

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

Search engine algorithm updates or policy changes
Social media platform policy modifications
Government regulations affecting digital marketing
Technical failures of third-party platforms
Natural disasters, pandemics, or civil unrest
Internet outages or cybersecurity incidents

Severability and Governing Law

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms are governed by the laws of the United Arab Emirates and the regulations of Dubai International Financial Centre where applicable.

Entire Agreement

These Terms, together with our Privacy Policy and any signed Service Agreements, constitute the entire agreement between the parties. No oral agreements or representations outside of these written terms are binding.

Contact Information

For questions about these Terms or our services:

General Inquiries: [email protected]
Legal Matters: [email protected]
Billing Questions: [email protected]
Address: SEO INTERAMPLIFY GLOBAL – FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates
Phone: Available upon request via email

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.